Guests staying in hotels in Makkah for Umrah are on another level of excitement. They are excited about seeing the holy Kaaba and performing Umrah in front of it. Hotels in Makkah make every effort to keep them on the highest excitement level. How much the guests are satisfied with hotels depends on the three Q’s: Quality, Quantity, and Quickness.
Let’s explain this through a scenario. Your travel agent booked a hotel in your Umrah Package for your Umrah stay. Upon reaching there, you find that your room window is offering a magnificent Kaaba and city view. The room is exactly what you have thought of: well-spacious, air-conditioned, and filled with various amenities to make your stay as comfortable as possible. Even the room service and housekeeping are quick. The hotel is located near Masjid Al-Haram so you can easily go there on a walk.
With the above scenario, you can say that you had a really good time in the hotel. Your experience was beyond what you expected and it was worth the investment.
Let’s think completely reverse this time. What if the hotel room you are given is small and lacks many things? How would you feel if you were waiting in your rooms for hours for room service to come? Surely, you would be very disappointed. And what would you do if your hotel is at a considerable distance from Masjid Al-Haram?
The above scenarios clearly show that quality, quantity, and quickness have a great impact on guest satisfaction. The distance to Haram is manageable; almost every hotel in Makkah provides a free shuttle service to Masjid Al-Haram. The Hilton Makkah Convention Hotel is a few steps from Masjid Al-Haram. The hotel offers a free shuttle service to make it easy for religious travelers to reach the Masjid on time.
How Hilton Makkah Convention Hotel Measure Guest Satisfaction?
Like many other hotels in Makkah and Madinah, the Hilton Makkah Convention Hotel values what guests think of it. It regularly checks hotel reviews and ratings to understand which areas need improvement.
The Hilton Makkah Convention Hotel measures satisfaction through:
- Satisfaction forms
- Check online reviews and ratings
The GSS forms and guest satisfaction survey forms help the property learn its shortcomings at the property level. This data is not published online; it remains within hotels. Nowadays, Hotels request guests to provide feedback and rate their services.
Hilton Makkah Convention Hotel: Top Amenities
The Hilton Makkah Hotel’s best features include:
Excellent Location: The Hotel is just a few steps away from Masjid Al-Haram. There are two options for religious travelers, to walk there or take a shuttle ride.
Luxurious Accommodation: The hotel has a wide range of rooms and suites that provide a high level of comfort with views of Masjid Al-Haram. All of the rooms are airconditioned with a private bathroom, a flat-screen TV, high-speed internet, tea/coffee maker, and a room fridge. Online reservations are always available. Guests can book accommodation online in advance. Families can also book a connecting room.
On-Site Restaurant: Three on-site restaurants serving delectable regional and international cuisines are available at the hotel. The Al Mustafa restaurant serves both international and Arabian cuisines and is open all day. Sahtein serves excellent Lebanese food and has a private dining area on the balcony. Azure serves Indian and Malaysian cuisine.
Excellent Facilities: In addition to its opulent rooms and excellent facilities, the hotel has a well-equipped fitness centre, a grand business centre for guests who need to conduct business, and conference rooms for gatherings and events. If visitors are unable to visit the Haram, they can offer their prayers in a calm setting at the hotel’s large prayer area.
How Travel Agents Can Get the Best Hotel Deals with the Aid of Funadiq
Funadiq is a top B2B marketplace that specialises in assisting travel agencies in locating and reserving the greatest hotels in Makkah and Madinah so that their customers can have a flawless and comfortable pilgrimage experience.
Access to a Large Selection of Hotels: Funadiq’s regional offices and online web portals in Makkah and Madinah offer travel agencies a wide range of hotels to choose from, including well-known establishments like Makkah Towers Hotel.
Exclusive Offers & Discounts: Travel agencies can get exclusive offers and discounts on hotel reservations with Funadiq. Travel agents are able to pass on these savings to their clients since Funadiq has established tight relationships with hotels in Makkah and Madinah to obtain special pricing for them.
Easy Booking Process: Funadiq’s platform is made to be as easy and efficient to use as possible when booking a hotel. Through the portal, travel agencies may quickly search for hotels, evaluate rates, and make direct hotel reservations.
In summary
When searching for elegance, comfort, and convenience, Umrah tourists can’t go past the Hilton Makkah Convention Hotel. With its excellent location, first-rate amenities, and first-rate service, it provides everything you need for a wonderful trip to Makkah. A successful Umrah trip depends on selecting the proper hotel, and Funadiq is essential in assisting travel agents in finding the greatest accommodations for their customers. Travel agencies can provide their customers with reasonable pricing, a smooth booking experience, and access to the greatest hotels in Makkah and beyond by collaborating with Funadiq.