When QuickBooks error PS038 occurs, the software cannot download the latest payroll updates. It mainly appears when you process your payroll. This error arises from issues such as an outdated version of QuickBooks, network connectivity problems, or incorrect payroll service settings. Users may see messages about being unable to access payroll services or missing updates. In this blog, we will discuss how to resolve payroll update errors in easy steps.
Payroll Update errors can disrupt your payroll operation entirely. Therefore, we would suggest to take expert help in resolving them. Dial 1-855-856-0042 and reach out to us.
Reasons For QB Error Code PS038
Payroll update error PS038 can occur due to the following factors:
- Using an outdated QuickBooks version may lead to error PS038 and the QuickBooks payroll service server error.
- If your data is corrupted or there are issues with your payroll data and update files, the error PS038 can appear.
Solutions To Fix QuickBooks Error Code PS038
There are many ways to resolve QB error code PS038. You should start by updating your QuickBooks software and then move to the other troubleshooting steps. We have discussed the steps below.
Solution 1: Updating QuickBooks Desktop for Windows
Below are the steps to verify and update to the latest version of QuickBooks.. Check for the Latest Release
- Open QuickBooks Desktop.
- Press F2 (or Ctrl+1).
- Open the Product Information window.
- Review your current version and release details.
Latest Releases:
- QuickBooks 2024: R8_46
- QuickBooks 2023: R14_34
- QuickBooks 2022: R17_29
Install the Update
QuickBooks automatically downloads updates when they become available. Once an update is ready, you’ll see a notification stating “Update available” in the status bar at the top right corner.
To manually install the update, follow these steps:
- Click on Update available.
- Then select Install Now.
- Sit back and relax while the update installs. This process may take some time.
- Once complete, open QuickBooks.
Note: Remember to download the latest payroll tax table to ensure you can process payroll in QuickBooks smoothly. Also, ensure that your Payroll subscription is active. Also, create a backup before troubleshooting the error.
Recommended to read : How to fix error 213 in QuickBooks Desktop
Solution 2: Send Your Payroll or Usage Data
- Navigate to Employees.
- Choose My Payroll Service.
- Click on Send Usage Data.
- Proceed to the next step if this option is not visible on your screen.
- Go to Employees.
- Select Send Payroll Data.
- Access the Send/Receive Payroll Data window.
- Choose Send All.
- Enter your payroll service PIN if prompted.
- If the submission is successful, attempt to run the payroll updates again.
- If the error continues, move on to the following steps.
- If the submission does not go through, please reach out to the QuickBooks support team for help.
Conclusion
With the help of this guide, users will be able to eliminate the QuickBooks error PS038 and can update their payroll successfully.
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