How do I cancel my flight from Volaris policy?

Volaris Airlines offers various options to modify or cancel your flight, but the process can seem confusing if you’re unfamiliar with their policies. Whether you booked directly through Volaris or via a third party, understanding the steps and regulations is critical to avoid unnecessary charges or complications.

In this guide, we will explain how you can cancel your Volaris flight, the associated fees, refund eligibility, and any essential tips to make the process smooth.

1. Understanding Volaris’ Flight Cancellation Policy

Before you cancel your flight, it is important to understand the terms and conditions Volaris has set for cancellations. Volaris allows flight cancellations, but the options available to you will depend on several factors, such as the type of fare you purchased, how far in advance you are canceling, and whether you purchased additional services or insurance.

Key Points to Consider:

• Cancellation Window: You can cancel your flight within 24 hours of booking without incurring a fee if your flight is scheduled at least 7 days in advance.
• Non-Refundable Fares: Most of Volaris’ tickets are non-refundable. However, you may receive a credit towards future travel.
• Refundable Fares: If you purchased a refundable fare, you can get a full refund, but restrictions may apply depending on your location and booking method.

2. Steps to Cancel Your Volaris Flight

Cancelling your Volaris flight can be done in multiple ways depending on your convenience. Here’s a detailed breakdown of each method:

Cancel via Volaris Website

1. Log into Your Account: Visit the Volaris Cancellation Policy and log in to your account using your email and password.
2. Access Your Booking: Once logged in, navigate to the “Manage Your Trip” section. Enter your booking reference and last name.
3. Select Cancellation: Choose the flight you wish to cancel and select the “Cancel Flight” option.
4. Review Fees and Refunds: The system will show the applicable cancellation fees, if any, and whether you are eligible for a refund or credit.
5. Confirm Cancellation: Once you agree to the terms, confirm the cancellation.

Cancel via Volaris Mobile App

1. Download and Open the Volaris App: Available on both iOS and Android, the Volaris app allows quick access to your booking details.
2. Navigate to Manage Trip: After logging into the app, find the “Manage Trip” option on the home screen.
3. Choose Flight to Cancel: Locate the specific flight you need to cancel and proceed by selecting “Cancel Flight.”
4. Follow the Same Process as on the Website: Just like the website, you will be prompted with cancellation terms and options for refunds or credits.

Cancel via Customer Service

1. Contact Volaris’ Customer Service: You can reach Volaris customer service at their dedicated helpline. Be sure to have your booking reference handy.
2. Explain the Situation: Provide the necessary details, and a customer service representative will guide you through the cancellation process.
3. Check for Additional Fees: When canceling via phone, ensure that you are informed about any service fees that may apply.

Cancel at the Airport

If you’re near a Volaris counter at the airport, you can also cancel your flight in person. This method is generally not recommended unless your departure is imminent, as it may involve long wait times.

3. Fees Associated with Cancelling a Volaris Flight

Depending on the fare type and the timing of your cancellation, different fees may apply. Here’s an overview of the common fees and penalties Volaris imposes:

• Cancellation Fees for Basic Fare: Volaris’ Basic Fare tickets are typically non-refundable. Cancelling may result in the loss of the entire fare or a reduced credit toward future travel.
• Flexible Fares: Flexible tickets offer better options, including lower fees and possible refunds.
• Service Fees for Changes: If you contact customer service or cancel at the airport, additional service fees may apply on top of the standard cancellation fees.

Here’s a diagram summarizing how Volaris’ cancellation fees vary by fare type:

4. Refund and Credit Eligibility

Once you have canceled your flight, the next important step is determining whether you are eligible for a refund or a travel credit.

Refund Policy

If you qualify for a refund (e.g., refundable fares or cancellations within the 24-hour booking window), the refund will be processed back to your original form of payment. Refunds may take up to 7-14 business days, depending on your bank or card issuer.

Refund Exceptions:

• If you purchased a non-refundable fare, you will not receive a refund but may be eligible for a travel credit.
• Taxes and service fees are typically non-refundable.

Travel Credits

If your ticket is non-refundable, you will likely receive a travel credit instead of a cash refund. The travel credit can be applied to future bookings with Volaris but may come with restrictions:

• Credits must be used within 12 months from the cancellation date.
• Credits may not cover certain taxes and fees.
• Credits are non-transferable.

5. Volaris Cancellation for Medical or Special Circumstances

In exceptional cases such as medical emergencies, Volaris may offer additional flexibility in canceling your flight. You may be required to provide medical documentation to qualify for a waiver of cancellation fees or a full refund. Special circumstances could also include the death of an immediate family member or military deployment.

For more details, contact Volaris’ customer service directly, as these cases are handled individually.

6. How to Rebook or Reschedule a Volaris Flight

If you are not looking to fully cancel your flight but need to change the date or time, you can rebook your flight using the following steps:

1. Log in to the Volaris website or app.
2. Navigate to “Manage Your Trip” and select “Change Flight.”
3. Choose a New Flight Date and Time: Volaris allows changes to flights, but fees may apply depending on the fare type.
4. Pay the Difference and Fees: You may need to pay a fare difference if the new flight is more expensive. Change fees may also apply.

By understanding Volaris’ policies and cancellation options, you can ensure a smoother experience when changes to your travel plans arise. Whether you’re eligible for a refund or credit, being informed about the steps and fees associated with canceling your flight will help you manage the process effectively.